Raasvionline does not offer any exchange or refund , you can request a refund on a genuine defect item in form of store credit if the criteria comply with return and exchange polcy.please note that original shipping charges are non refundable.
Please ensure that an email has to be sent to Raasvi online within 12 hours of receiving the product stating the reason for return with pictures or product, If faulty.
After our approved RETURN EMAIL, customers are also required to fill in a returns form in full detail. Return forms are available for download via our website. Please note that goods received are with security tags and packaging material and are unworn. The customer will incur all costs of returning the goods, and re-delivery charges will be payable on exchanges. Jewelry items and accessories are not returnable. The item is your responsibility until it reaches us, so we recommend using a delivery service that insures the parcel for the value of goods.
In the event that the parcel has been damaged or tampered during delivery, do not sign for a parcel and return it back to the courier.
If you accept a damaged parcel, then you need to sign "damaged" on receipt and obtain the courier's signature. Open goods in front of the courier and notify him of any damage/missing items. A refund for this will depend on the time taken by the courier to resolve the claim.
Keep ALL the packaging, as this will be required for any claims against couriers for damaged/missing items. In the event of damaged items, you must contact our customer service team at firstname.lastname@example.org within 3 days. Any notification after this date will not be considered.
In the event that you receive an item which is damaged, please contact our customer care or mail at email@example.com and we will try to resolve this matter with a repair, refund, or replacement.
You may cancel your order within 12 hours of purchase. RAASVI ONLINE will credit the amount in the same account within the next 48 hours after the cancellation request has been authorised (complying with the Return and Exchange policy).