Privacy

PROTECTING YOUR PRIVACY

1. Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we?ll store and handle that data and keep it safe.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

It?s likely that we?ll need to update this Privacy Notice from time to time. We?ll notify you of any significant changes, but you?re welcome to come back and check it whenever you wish.

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When collecting your personal data, we?ll always make clear to you, which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we?ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data. 

For example, we can pass on details of people involved in fraud or other criminal activity affecting the Partnership to law enforcement.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers.

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services.

We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.

2. When do we collect your personal data?

When you visit any our websites and use your account to buy products and services in a shop or online.

When you create an account with us.

When you engage with us on social media.

When you download or install one of our apps.

When you join a loyalty programme.

When you contact us by any means with queries, complaints etc.

When you enter prize draws or competitions.

When you choose to complete any surveys we send you.

When you comment on or review our products and services.

Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the Partner who provided that service, it may be passed on to them if requested.

We collect data from publicly-available sources (such as Land Registry) when you have given  your consent to share information or where the information is made public as a matter of law.

 WHAT SORT OF DATA MIGHT BE HELD ABOUT ME?

Information that you have provided to us including but not limited to when you:

• Purchase products through the Website, over the phone, through store kiosks and/or store till points.
• Submit rate and reviews.

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• Enter competitions, prize draws or promotions which we are promoting.

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• Sign up to marketing/newsletters including email and SMS. See below for more information on how we track data on our email marketing lists.
• Use our customer services web-chat facility.
• Information you provide our partners and when you report a problem with the website.
• Information you provide to us when applying through the Website for registration, subscribing to any of our services or requesting further services.
• If you contact us for any reason, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• The information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.
• Your IP addresses.
• Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.
• The information provided to us by other companies who have attained your permission to share information about you.

INFORMATION WE REQUEST AND HOLD INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING:

• Your name, age, date of birth and sex
• Billing and delivery postal addresses
• Phone and fax numbers
• Email addresses
• Usernames and passwords
• Payment card details
• Browsing and shopping activities
• Your customer queries
• Your name, age, date of birth, sex.

3. How and why do we use your personal data?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.

We then use this to offer you promotions, products and services that are most likely to interest you. In the case of loyalty scheme members, we?ll also offer you relevant rewards.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you?ve asked for.

For example, if you?ve asked us to let you know when an item comes back into stock, we can?t do that if you?ve withdrawn your general consent to hear from us.

Here?s how we?ll use your personal data and why:

To process any orders that you make by using our websites, apps or in store. If we don?t collect your personal data during checkout, we won?t be able to process your order and comply with our legal obligations.

For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.

To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We?ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We?ll do all of this as part of our legitimate interest.

For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.

To protect our customers, premises, assets and Partners from crime, we operate CCTV systems in our stores and car parks which record images for security. We do this on the basis of our legitimate business interests.

To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.

With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone and through our contact centres about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

Of course, you are free to opt out of hearing from us by any of these channels at any time.

To send you relevant, personalised communications by post in relation to updates, offers, services and products. We?ll do this on the basis of our legitimate business interest.

You are free to opt out of hearing from us by post at any time.

To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

To display the most interesting content to you on our websites or apps, we?ll use data we hold about your favourite brands or products and so on. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.

For example, we might display a list of items you?ve recently looked at, or offer you recommendations based on your purchase history and any other data you?ve shared with us.

To comply with our contractual or legal obligations to share data with law enforcement.

For example, when a court order is submitted to share data with law enforcement agencies or a court of law.

To send you survey and feedback requests to help improve our services. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.

4. Combining your data for personalised direct marketing

We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered as described above, for example your online shopping history. For this purpose we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us ? such as the Land Registry mentioned above.

5. How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ?https? technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

6. How long will we keep your personal data?

Whenever we collect or process your personal data, we?ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

7. Where your personal data may be processed

• All credit/debit card holders are subject to validation checks and authorization by the card issuer and we may share your personal information with such third parties as it is necessary to enable us to do such checks. The third parties, which may include credit reference agencies, may keep a record of the information provided.
• To administer your account and to disclose your details to our third-party service providers for the purpose of processing and fulfilment of your order.
• We may pass your personal data to other companies to support our business operations, and or audit purposes.
• We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.
• We may pass on non-personal aggregated information about sales and website usage to reputable organizations for research or analysis purposes only.
• We may disclose your personal information to any member of RSG Online Limited Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, and our official stockists.
• We do pass your details to our dedicated Customer Service Centre, who adhere to the UK Data Protection Acts 1998, and who will use this data solely for the purpose of answering your customer service queries.
• We may pass your information to the third parties in order to fulfil and/or dispatch your orders. The third-party provider may send marketing material within the parcel or by post after fulfilment of your order.

We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out.

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

For example, this might be required in order to fulfil your order, process your payment details or provide support services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact our Data Protection Officer.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

8. What are your rights over your personal data?

An overview of your different rights

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases.

The correction of your personal data when incorrect, out of date or incomplete.

Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

You have the right to request a copy of any information about you that the we holds at any time.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

 Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

9. Any questions?

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that haven?t been covered, please contact our Data Protection Officer who will be pleased to help you:

PAYMENTS

All payments made, against the purchases/services on raasvionline.com, by the client shall be against the MRP displayed on the website. This shall be done under the adopted and applicable terms and conditions of the third-party Online Payment Gateway Services. Prior to shipping the order to the client, team Raasvi Online may request the client to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by him/her for his/her purchase. This procedure is followed to ensure that a secure online shopping environment is created for customers.

Raasvi Online may employ Razorpay, PaisaPay, PayPal and such other third-party facilities, for payments on the website. The electronic transactions initiated through third party facilities, employed through Raasvi Online  website, may be undertaken at one’s sole discretion. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

While availing any of the payment method/s offered by team Raasvi Online, kindly note that team Raasvi Online is not liable or responsible of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

Email us at SUPPORT@RAASVIONLINE.COM